Shipping policy

Shipping Policy

At Veltroa, we are committed to providing a fast and reliable shipping experience to all our customers within the UK. Please review the details below to better understand our shipping process, delivery times, and other relevant information.

1. Free Shipping within the UK
We are pleased to offer free shipping on all orders within the United Kingdom. No additional shipping fees will be applied at checkout, ensuring a hassle-free shopping experience.

2. Order Processing Time
We strive to process all orders as quickly as possible. Orders placed from Monday to Friday will be processed within 1-3 business days. Orders placed after 5:00 PM will be processed on the next business day. We aim to ensure that your order is dispatched promptly.

3. Delivery Time
Once your order has been processed, it will typically be delivered within 4-7 business days. The total estimated delivery time is 5-10 business days from the moment your order is placed, depending on your location within the UK.

4. Shipping Carrier
We partner with trusted UK-based carriers to ensure that your order arrives in a timely and secure manner. Once your order has been dispatched, you will receive a tracking number via email to monitor your package's progress.

5. Order Cut-off Time
Our order cut-off time is 5:00 PM. Orders placed after this time will be processed on the next business day. Please ensure your order is placed before the cut-off time if you wish it to be processed the same day.

6. International Shipping
At this time, we only offer shipping within the United Kingdom. We are exploring future opportunities to expand internationally, so stay tuned for updates!

7. Shipping Confirmation & Tracking
Once your order has been dispatched, we will send you an email with a tracking number so you can monitor your package's journey. If you do not receive the tracking number or have any concerns, please contact our customer support team at support@veltroa.com.

8. Shipping Issues
If you experience any issues with your delivery, including delays or lost packages, please reach out to our customer support team immediately. We are here to assist you in resolving any shipping-related problems.

9. Contact Information
For any questions or concerns regarding your shipment, please don't hesitate to contact us:

  • Phone: +44 7900 123456
  • Email: support@veltroa.com
  • Address:  10 High Street, London, E1 4AQ, United Kingdom
  • Business Hours: Monday – Friday, 09:00 AM – 05:00 PM