FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Veltroa FAQ page! Here you'll find answers to our most frequently asked questions. If you can't find what you're looking for, feel free to contact us at support@veltroa.com.

1. What is your processing and shipping time?
We aim to process all orders within 1-3 business days. Once your order is dispatched, it will typically arrive within 4-7 business days. The total estimated delivery time is 5-10 business days within the UK.

2. Do you ship internationally?
At this time, we only ship within the United Kingdom. We are exploring international shipping options, so stay tuned for updates.

3. Is shipping free?
Yes, we offer free shipping on all orders within the UK. No extra shipping fees will be applied at checkout.

4. What is your order cut-off time?
Our order cut-off time is 5:00 PM from Monday to Friday. Orders placed after this time will be processed on the next business day.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. If you don't receive the tracking details, please contact us at support@veltroa.com.

6. What is your return policy?
We accept returns within 30 days of receiving your order. The item must be in its original, unworn condition, with tags still attached. If you ordered the wrong item, the return shipping cost will be covered by the customer. For full details, please refer to our Return & Refund Policy.

7. How do I initiate a return?
To initiate a return, please contact our support team at support@veltroa.com with your order number and the reason for the return. We will guide you through the process.

8. What payment methods do you accept?
Currently, we only accept PayPal as a payment method. PayPal offers a fast, secure, and reliable way to complete your transactions.

9. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at support@veltroa.com. We will try to accommodate your request if the order hasn't been processed yet. Once an order is shipped, it cannot be changed or canceled.

10. How can I contact customer support?
You can reach our customer support team by email at support@veltroa.com or by phone at +44 7900 123456. Our team is available Monday to Friday, from 9:00 AM to 5:00 PM.

11. Do you offer any discounts or promotions?
We periodically run special promotions and offer discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals!

12. How do I know if my order was successful?
After placing your order, you will receive a confirmation email. If you don’t receive this email, please check your spam folder, or contact our support team for assistance.