Payment policy

Payment Policy

At Veltroa, we are committed to providing a seamless and secure payment experience for all our customers. Please review the following payment policy to understand the payment methods and procedures available on our platform.

1. Accepted Payment Methods
We accept PayPal as the sole payment method on our website to ensure maximum convenience and security for our customers. PayPal is a fast, easy, and secure way to pay.

2. Currency
All transactions on Veltroa are conducted in British Pounds (GBP). Please ensure your PayPal account is set up to make payments in GBP if you are shopping from outside the UK.

3. Payment Security
We prioritize the security of your personal and payment information. All transactions are encrypted and processed through PayPal, which adheres to the highest industry standards. Your personal details are never stored by us, ensuring maximum security.

4. Payment Verification
For your protection and to prevent fraud, orders may be subject to payment verification. If additional verification is required, our team may contact you for further information before your order is processed.

5. Payment Issues
If you experience any issues during the payment process or if your payment is declined, please try the following:

  • Ensure that your PayPal account details are entered correctly.
  • Confirm that there are sufficient funds in your PayPal account or linked payment methods.
  • Contact PayPal support to verify that there are no issues with your account.

If the issue persists, feel free to reach out to us at support@veltroa.com for further assistance.

6. Payment Confirmation
Once your payment is successfully processed, you will receive an email confirmation with the details of your order and payment. Please keep this email as a reference for any future inquiries.

7. Refunds and Returns
If you are eligible for a refund based on our Return and Refund Policy, the amount will be credited back to the original PayPal account used for the purchase. Please note that it may take 5-10 business days for the refunded amount to appear in your account, depending on PayPal's processing time.

8. Taxes and Duties
All prices listed on Veltroa include applicable VAT within the UK. No additional taxes will be charged at checkout. Since we only ship within the UK, there are no duties or import taxes for local orders.

9. Contact Information
If you have any questions or concerns regarding our payment process, feel free to reach out to us:

  • Phone: +44 7900 123456
  • Email: support@veltroa.com
  • Address: 10 High Street, London, E1 4AQ, United Kingdom
  • Business Hours: Monday – Friday, 09:00 AM – 05:00 PM